Document Type
Article
Publication Date
2020
Abstract
Faculty service is an important function of U.S. academic law libraries. This article evaluates three types of faculty services programs using the Gaps Model to identify, analyze, and propose ways to fill four main gaps: knowledge, policy, delivery, and service quality.
Citation
Alex Zhang & Sherry Xin Chen, The Gaps Model and Faculty Services: Quality Analysis Through a “New” Lens, 112 Law Library Journal 95-115 (2020)
Library of Congress Subject Headings
Law--Information services, Law librarians, Customer services--Quality control, Academic libraries--Relations with faculty and curriculum
Available at: https://scholarship.law.duke.edu/faculty_scholarship/4072