Katsh discusses the new problems that are a consequence of a new technological environment in healthcare, one that has an array of elements that makes the emergence of disputes likely. Novel uses of technology have already addressed both the problem and its source in other contexts, such as e-commerce, where large numbers of transactions have generated large numbers of disputes. If technology-supported healthcare is to improve the field of medicine, a similar effort at dispute prevention and resolution will be necessary.
Ethan Katsh et al.,
Is There an App for That? Electronic Health Records (EHRs) and a New Environment of Conflict Prevention and Resolution,
74 Law and Contemporary Problems
Available at: http://scholarship.law.duke.edu/lcp/vol74/iss3/3